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Workplace Confessions with Lopa van der Mersch Founder & CEO of Rasa: "I stuff the complaint box" & "I'm not Steve Jobs"

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CHAPTER

I'm Secretly Sending in Complaints to Our Corporate Customer Service

i work as a senior product manager for a large e commerce company. I sometimes secretly send in complaints to our corporate customer service, e mal. If a customer complains, the company has a quick refund policy. We don't really do anything to correct it unless a complaint comes in that's so flagrant and so outlandish those kinds of complaints make their way to our c e o. They actually talk about some of those complaints in management meetings.

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