How to Get Better at Usury Research?

It’s our most meta episode yet. Today, we chatted with Roberta Dombrowski, VP of User Research at User Interviews, about doing user research about user researchers at a user research company. Listen in to learn about how adding a formal user research practice has benefited the UI team, the challenges of going from an IC to a leadership role, and building a research practice from the ground up.

Highlights

[2:58] What’s different about being a user researcher for a user research platform.

[11:04] Roberta's biggest wins from adding a formal researcher to the UI team.

[16:27] Tackling insight management when lots of people do research.

[22:33] Lessons from talking to lots of different researchers about their work.

[27:57] Why are so many researchers introverts?

[30:50] On making the transition from an IC researcher to a research leader.

[34:26] Our hosts reflect on what’s changed since Awkward Silences began.