Episode 171 - John DiJulius, The Employee Experience Revolution
The Vacation Rental Manager's Podcast with Sarah and T
The Impact of Vakasa and Customer Service-Centric Business in Vacation Rentals
The chapter delves into the struggles faced by Vakasa, a vacation rental company, in balancing customer and employee satisfaction, resulting in downsizing. It underscores the significance of personalized and detail-oriented management in the vacation rental sector, while highlighting a customer service-focused book co-authored by John and Dave Murray.
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