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2min chapter
Communicating what you really mean (with Misha Glouberman)
Clearer Thinking with Spencer Greenberg
The Four Basic Steps to NVC Conflict Resolution
The first step when you have some kind of conflict or problem with a person is to observe the facts. The second step is noting your feelings. Then you uncover desires as a third step. And then you finally make requests, ideally something really concrete.
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