From start up to £10 billion; building the ultimate challenger brand - Rebecca Dibb-Simkin
Uncensored CMO
00:00
How to Be a Better Customer at Your Company
We aim for like a 90 percent first time fix that the person you talk to on the phone will deal with your problem. Your always customers always looked after by the same team of like eight to ten people so when you join us you're kind of assigned to a team and that those ten people will always like look after you. We have five million customers but you can speak to the same person you spoke to last week I'll Ben's off today but can I help you yeahFive million customers, we've got over one hundred thousand staff members who are fully trained in every aspect of an energy account right? So they know they can sort anything if something goes wrong or is not working then someone
Transcript
Play full episode
