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Kelly Lohr (Orangetheory) | Don't Be Afraid to Disrupt Your Industry or Yourself

The CMO Podcast

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Knowing the Customer and Developing an Innovation Program

This chapter emphasizes the importance of knowing the customer in marketing and discusses how customer obsession was a core value at Amazon. It also explores the steps taken at Orange Theory to gather and utilize customer data, as well as the ongoing research project to fine-tune the customer experience.

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