Queue Theory and Design
99% Invisible
00:00
Two Ways to Improve Your Customer Experience
Always manage your expectations such that you'll deliverbob the performance you say. The theorys about a hundred years old now, but it wasn't until the 19 fifties that the profession really came into its own. In those days, of course, they didn't have micro processors to to optimize the movement of the elevator. Many of the elevators actually had humans as operators, as pilots, so to speak.
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