Psychological Tactics to Retain Customers

We all know how annoying it can be to cancel a subscription, whether to a streaming service or gym membership, but when do ‘'subscription traps’', as they’re known, legally cross a line?

Consumer advocates, businesses and legislators are puzzling over the question as the government formulates new laws on unfair trading practices.

Today, national consumer affairs reporter Elias Visontay on what a ban on subscription traps may actually look like.

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