Intro

A lot of the advice around "understanding / empathizing with customers" or "being customer centric" advises interviews or maybe even visiting customers. But it doesn't go far enough. Rob discusses why "forward deploying" is critical - and not just visiting customers, but what to actually do when you're there. Rob discusses what to look for, and how the "calendar" and "to-do list" come into play.

Great post / conversation if you've wondered how to generate a PULL hypothesis, how to understand your customer, or what to do when you do customer visits.

Pre-order Rob's book "The Power of PULL" - Amazon

Rob's next PMF Camp starts Feb 9 - info on working with Rob ⁠here⁠.

Rob's newsletter: LINK