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EP #66 - Philipp Stauffer: Is Silicon Valley the Promised Land for Startups?

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How Do You Measure Cost of a Lifetime Value?

Start-ups need to be very analytical from the beginning, as an entebener. It's important to say who are your top t 10, five per cent, ten per cent, twenty per cent, fifty per cent and who are your bottom 20 per cent customers? Because that will teach you ways on how to treat them differently. You also have to write to a certain degree. How how would he measure this customer centricity? So one point is obviously, like the revenue that you clothe with the customer. Another one, if you want to have them talk about you. Net promoter score could be a good metric. What sort of metric should you focus on to really measure...

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