Does Essory Really Ever Think About Contractual Agreements?

Essory is responsible for writing service level agreements, or s l a. These are written promises to users and clients that the company must keep. For example, Write once had an s l a saying there would be no more than a certain percentage of down time in any given cubenetts instance. But essory doesn't really think about these contractual obligations when it's working on new projects. He says he has no idea what external factors may have caused changes at Write.