Advancements in AI Utilization in Banking

This chapter explores the evolution and strategic integration of AI technologies within a banking institution, highlighting the growth from a score of 2-3 to 7-8 in just a few years. It underscores the applications of predictive and generative AI in areas like customer management and operations, demonstrating their potential to enhance productivity and efficiency. The discussion also reflects on the challenges faced during earlier AI implementations and the careful optimism surrounding the future of AI in customer interactions.