#98 - Customer-Centricity in Practice with Ferdinand Goetzen of Reveall
Awkward Silences
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How Do You Get to That Level of Insight?
In our own product ad experience, somebody might write into support and me like, i'm having trouble with scheduling. And also, like, if incentives worked like this, ud be much better for me. Like, those areactually two very distinct insights for us. We started getting different feedback related to atomatic transcriptions. Somebody would say, the quality in french, the transcription quality wasn't great. Or they'd say, when when i'm high lighting, i have to click on this different tab to add a tag. Those sort of things. When you describe getin ralway down to that insight level,. So hits kind of been like ina reviewed and the context has
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