"I love the idea of de-escalation. I especially like your idea behind do not go to the person who's causing the problem," he says. "You also had a great solution or a comment, and then I'm going to get you to explain the idea" T.M. goes back to Times Square in New York after reading his advice on Twitter. The best thing you can really do is cool, cool, cool. Let me tell you about my favorite book. Letme tell you aboutmy favorite movie. And what you think that is deserving of attention is just focus on that.