Introduction

When someone new is hired at your hypergrowth company, territories are not magically assigned, commission plans are not automatically shipped. There are Operators behind the scenes making this magic happen. New hires, promotions, exits – they all require a unique series of steps to execute seamlessly all while considering the ripple effects of those transitions.

Our guest on this episode is someone who has mastered the art of these personnel transitions, Phoebe Farber, the Director of Sales Operations at Reprise.

In our conversation, Phoebe and I break down an Operations team’s role in personnel transitions, the importance of empathy and discretion in sensitive situations, and why her legendary checklists have no less than 15 items per transition.

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