AI Integration in Member Support

In this milestone episode, we’re taking you behind the scenes of one of our internal projects: building a brand-new AI bot for the ECF community. Two years ago, we dipped our toes into the AI space with our first attempt… and let’s just say it didn’t quite pan out. But a lot has changed since then. Now that AI is not only more powerful but more accessible, we’ve decided to try again—with clearer goals, a sharper focus, and a commitment to enhancing the member experience rather than replacing the human connection ECF is built on.

Listen in as we talk about what’s changed in the AI space, how we’re thinking about ethics and privacy, and what this new tool is designed to do. (Spoiler: it’s not just another chatbot.) We’re also sharing real use cases where we’ve already integrated AI into the ECF platform, as well as a few thoughts on where AI is not useful and what it all means for future business strategy.

You can find show notes and more information by clicking here: https://bit.ly/46bC4Rm

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