If a leader is to say to the members of the team, this is the expectation. And then allow the team to decide amongst themselves how they're going to deliver against that expectation, then you will get a much better outcome. So if he sees the team talking by the coffee machine for three hours on an afternoon, instead of getting on with their work, let them do it. It's their responsibility to make sure that they deliver. There's empowerment there. If you give the empowerment, you've got to give them.

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