9min chapter

Rewire The Podcast cover image

26. Increase Your Sales & Wealth through a Regulated Nervous System with Laura Larios

Rewire The Podcast

CHAPTER

Setting Boundaries and Communication Techniques in Customer Service

This chapter discusses the importance of setting boundaries and communication techniques in customer service. They emphasize the idea of not immediately agreeing to customer requests, but instead asking clarifying questions or affirming their statements. The goal is to make customers feel seen and heard, rather than just giving them exactly what they ask for.

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