64. A Circular Approach to the Customer Lifecycle w/ Wes Schaeffer
The Customer Experience Podcast
00:00
The Conical Race to the Bottom
"I think the auto slugs there and the easy giveaway, it makes you feel like a number because you are actually being treated like a number," he says. "So we're at this point here with our technology, with our processes, to make this decision: What are we going to raise up and say is important? And what are we just going to let be a race to the bottom?"
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