4min chapter

Forward Thinking cover image

Delivering services to the public—digitally—with Jennifer Pahlka

Forward Thinking

CHAPTER

Prioritizing Public Service: The Product Mindset

This chapter discusses the challenges of prioritizing tasks within government organizations, underscoring the need for a product management mindset to enhance public service delivery. It highlights the contrast between product and project management, alongside the importance of making tough choices to focus on user needs for better outcomes.

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