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Grammarly CEO Rahul Roy-Chowdhury on the future of user-centric language tools | E1817

This Week in Startups

CHAPTER

Scaling Support and Communication at Grammarly

This chapter explores Grammarly's growth to over a thousand employees and its commitment to effective user support, emphasizing the importance of human interaction. The discussion highlights the impact of AI on product features and user engagement, particularly in enhancing written communication in remote settings. Additionally, practical insights for startups and a focus on organizational tools like the customizable style guide are shared, illustrating how Grammarly addresses both individual and enterprise needs.

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