What Does Process Thinking Look Like in Banking?

In this episode, Markus Zirn and Bill Genovese explore the financial services industry through the lens of automation. Drawing from Bill's extensive industry experience, they discuss the challenges and opportunities inherent in adopting new technologies within a complex and heavily regulated environment. They delve into the transformative potential of technology, emphasizing the crucial need to adapt strategies in response to shifting consumer demands and evolving industry trends. Bill's invaluable insights shed light on how automation is not only reshaping the financial services sector but also driving innovation to new heights.

Timestamps

*(00:00) Episode Start
*(03:20) Bill's insights on financial services
*(09:30) Process thinking in financial services
*(13:29) Role of open APIs in customer experience
*(17:15) Navigating friction between legacy technology and open APIs
*(21:54) Optimizing open APIs through integration
*(25:16) Most beneficial process enhancements with digital technology
*(31:39) Early tech adopters and trends in finance
*(36:19) Simplifying technology for organizational growth

Episode Key Takeaways

• Culture trumps strategy: Foster a corporate culture that prioritizes adaptability and innovation over sticking strictly to traditional strategies. This shift enables companies to effectively navigate industry disruptions and swiftly respond to evolving challenges.

• Adopt API monetization strategies: Align your API strategy with business objectives. Assess whether opening APIs enhances user base or generates revenue. Ensure regulatory compliance and adoption potential align with market expectations.

• The need for a mobile-first strategy: Prioritizing mobile and internet-first service development will help you stay relevant. This meets the rising demand for mobile access and seamless user experiences in a competitive market.

• Navigate legacy system challenges with partnerships: To overcome the friction between legacy systems and the need for open APIs, collaborate with technology partners. Look for solutions like code refactoring or API runbook conversions to bridge the gap between outdated mainframes and modern API requirements, facilitating smoother integration.

Top Quote

“There's a famous quote by Peter Drucker centered around culture. That quote is ‘Culture eats strategy for breakfast.’ So I've kind of spun that on its heels a bit in the sense that if your industry strategy does not address culture, then all you're eating is breakfast. You're leaving out lunch and dinner as well. So that's very important in terms of mindset, automation, integration, and digital transformation. Especially in a heavily regulated industry such as financial services.”

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