Developing Smart Routines and Habits To Close More Deals - Jerry Isenhour
Waste No Day: A Home Services Motivational Podcast
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Effective Communication and Building Trust with Customers in the Home Service Industry
The chapter emphasizes the importance of presenting a positive image, developing charisma, and actively listening to customers in the HVAC, plumbing, and electrical sectors. It discusses strategies for understanding customer needs, eradicating pain, and delivering dreams to build lasting relationships. The conversation highlights the role of frontline technicians in creating a positive buying experience and underscores the significance of using power questions, active listening, and note-taking to enhance communication skills.
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