The CX Leader Podcast | A resource for customer experience leaders cover image

Take the Transaction Out Of the Interaction

The CX Leader Podcast | A resource for customer experience leaders

00:00

Innovating Customer Experience

This chapter explores a recent achievement in enhancing customer experience through an innovative website redesign focused on simplicity and smooth navigation in insurance options. It highlights the challenges CX leaders face and the significance of cross-functional collaboration in creating a seamless user journey informed by customer feedback.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app