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4min chapter
Take the Transaction Out Of the Interaction
The CX Leader Podcast | A resource for customer experience leaders
Innovating Customer Experience
This chapter explores a recent achievement in enhancing customer experience through an innovative website redesign focused on simplicity and smooth navigation in insurance options. It highlights the challenges CX leaders face and the significance of cross-functional collaboration in creating a seamless user journey informed by customer feedback.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode