AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
19min chapter
Scaling CS with Dan Ennis from Monday.com
Gain Grow Retain
Scaling Customer Success and Programs for Driving Success
This chapter explores the concept of scaling customer success and the various programs implemented by the team at Monday.com. It discusses initial strategies, measuring everything, and evolving programs to maximize effectiveness. The chapter also highlights the value of office hours, asynchronous communication, personalized videos, and the difference between horizontal and vertical solutions.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode