How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Do B2B Better Drive Growth Through GameChanging Customer Experience
B2B is the unloved child of customer experience. There are very few examples out there for the B2B organization. That's why B2B to C is even rare, and they're really important. I have four recurring case studies in my book that do all four actions of change bicker well.
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