Navigating the Opaque Pricing of Healthcare Services

William Chan is the co-founder and CEO of Iodine Software, a company he helped launch in 2010 to pioneer the use of AI in helping healthcare providers get paid. A serial entrepreneur, he previously co-founded WhisperWire, acquired by Convergys, and Crimson, acquired by The Advisory Board, and has held product leadership roles at companies including Oracle. William holds a BS in computer science from Cornell University and an MBA from Harvard Business School.

In this conversation, we discuss:

• The challenges hospitals face in accurately capturing patient care details for proper reimbursement.
• How AI can address staffing shortages by assisting with clinical documentation review.
• The importance of responsible AI that supports, rather than replaces, human decision-making in healthcare.
• Strategies to reduce bias and improve accuracy by training AI models on diverse datasets from different hospital types and geographies.
• Why AI must deliver clear, actionable insights that clinicians can validate, ensuring trust and accountability in healthcare decisions.
• William’s vision for reducing the $260 billion in administrative waste and enabling providers to focus more on patient care.

Resources:

• Subscribe to the AI & The Future of Work Newsletter
• Connect with William on LinkedIn
• AI fun fact article
• On How To Revolutionizing Finance and Decision-Making
• Past episodes mentioned in this conversation:
  • [With Dr. Shiv Rao, CEO and Co-Founder of Abridge] - On How Generative AI is fixing the Biggest Problem faced by Doctors