3min chapter

Because You Need to Know® cover image

People, Process, Content, Culture, and Technology: KM delivery with Zach Wahl

Because You Need to Know®

CHAPTER

What Is the Best Measurement of Knowledge Management?

EK: What's best is all of the above. You've got to look at a ton of different factors. If you see an improvement in one, it's potentially anomalous. When we combine both the data with the stories and all of them are telling us broadly the same thing, we're moving in the right direction.

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