GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology cover image

Discussing the Book "Unreasonable Hospitality" for Hotels | with Neil Foster

GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology

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Intro

This chapter examines the principles of 'Unreasonable Hospitality' and its significance in the hospitality industry. It contrasts traditional hospitality values with a focus on emotional and subjective customer experiences that transcend typical transactional engagements.

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