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Outcomes Over Outputs – Josh Seiden on The Product Experience

The Product Experience

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How to Get People to Do More of the Things That Drive Business Results

Is there ever a time when you think you don't need to be outcome driven? I always like to play devil's advocate with these tools and framework. What are the user and customer behaviors that drive business results? How do we get people to do more of these things? And how do we know we're right? That's a pretty good operating rhythm for working with outcomes.

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