This chapter explores the transition to remote work sparked by the COVID-19 pandemic, highlighting the cost-cutting benefits for companies while examining the evolving perceptions of commitment and efficiency among employees in service sector jobs. It discusses the balance between remote and office work for collaboration, emphasizing the importance of face-to-face interactions in teamwork. The chapter also delves into the impact of the pandemic on service jobs, labor shortages, and changing worker attitudes towards pay and work conditions.

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