How Do You Find the Best Resources for Your Product?

How do you go through the process of identifying or figuring out where best to put those resources? Because, as you said, in the early days, right when it was limited resources, but youre trying to focus on the most value for a user. You know, at the time, i was the product manager for the product, so i was making the product decisions. I was also heavily involved in a doing a lot of support tickets. What i ended up doing by really getting this three, 60 degree view of the customer experience,. From making product decisions to doing support tickets to doing sales calls to sant in al surveys.