6min chapter

Hidden Brain cover image

How to Complain Productively

Hidden Brain

CHAPTER

How Can I Find People Who Don't Just Agree With Me?

Mike Cevallos: I'm wondering if you've actually taken this advice to heart yourself. He says when someone reframes a complaint for us and helps to point a way forward, part of what they're doing is giving us back the agency of control. "When we talk to people who give us that locus of control, we see things with an internal control," he says.

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