13min chapter

Changemaker Mindset cover image

Transformational - Jeff Softley, Experian

Changemaker Mindset

CHAPTER

Empowering Consumers in Finance

This chapter explores the transformative journey of Experian as it shifts from a traditional gatekeeper in consumer finance to a company focused on empowering its users. It covers the emotional challenges individuals face with credit access and the innovative strategies developed to create products that prioritize consumer control. The discussion highlights the company's ambition to become a leading inclusive financial platform, leveraging technology to support consumers in achieving their financial goals.

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