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How Clearbit Operationalized Product-Led Sales to 5x Pipeline

ProductLed Podcast

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Understanding the Customer Journey

This chapter explores the evolving landscape of customer engagement in B2B SaaS, using Wave Apps as a case study for effective onboarding focused on user goals. It emphasizes the significance of defining an Ideal Customer Profile (ICP) for better account prioritization and highlights the need for a flexible segmentation approach to enhance product-led sales success. By analyzing customer identity and behavior, the chapter provides insights into improving personalization and navigating a competitive marketplace.

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