4 Tips to Optimize Client Experience with Automation in the Service Industry
Franchise Advisory Board | Expert Franchising Advice for Franchise Leaders
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How to Reduce Attrition When Texting
Some people like to keep it in the channel that's your space, right? Like, I want to talk to you on a do it on this space. But when someone's right there, having them switch medium, it creates attrition, right? It creates a drop off a little bit where not everybody can or everybody will. So being able to stay in medium with them reduces, it reduces that angst of switching medium for people and sometimes they don't want it. For brands, that's super important because you want to make sure the customer's happy, but thenlike we were talking about staffing earlier, you want to made sure the employees have an easy process for responding to customers and engaging
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