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Episode 59 | How Nestig Turns CX Into A Brand Advantage With Lauren Schorr

Above The Fold

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Journey into Customer Experience

In this chapter, the speaker shares their unconventional path towards a career in Customer Experience, rooted in theater and service roles. They highlight the importance of diverse backgrounds and entrepreneurial mindsets in shaping effective CX leadership. The discussion underscores how personal engagement and customer feedback are essential for building trust and refining products as organizations grow.

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