#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning
AWS Podcast
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Amazon Connect Helps Organizations Take Advantage of a I and Machine Learning
A i and machine learning give a real time sentimental analysis from transcripts. This allows supervisors to quickly underad the issues and trends in customer conversations. For smaller organizations, it can be a lack of time. More than half of small business is about 55% say they don't have time right now to implement a i solutions.
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Transcript
