Onboarding is the most important objective you have for your customer, which is creating a great first impression. Alex Mordinbrew: Why most people suck at it and why it's actually wildly important. He shares his playbook for doing it well at all of his companies. And what other playbooks would you like for me to talk about that would help you build or run your business more effectively?
Episode 14: So you’ve just hired your first employee. You’re excited. It’s a big milestone for your business. Now what? Alex Lieberman (@businessbarista) shares his tips to making sure your first (and future) employee is bought-in from day one. He’ll be sharing how you can establish the “why” and solidifying the “how” in your onboarding process so that they can hit the ground running.
Timestamps:
(01:01): What’s wrong with onboarding today
(04:21): What does good onboarding look like
(06:15): Establishing the WHY
(07:52): Establishing the HOW
Links:
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