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Chris Voss: Never Split the Difference

FranklinCovey On Leadership

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The Importance of Repetition in Negotiation

The key to downward inflecting, no matter how what your voice's pitch is, is just dropping your chin when you talk. Repeat the last three words of what they just said or maybe you can move it around and select one to three words that you want to dig into. The merit is a great negotiation skill for introverts or for analytic types that don't like to say a lot because you don't got to say much to merit.

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