How to Listen Effectively

Mike: I have been with you as a friend for quite some time. When I read these Harry Reese behaviors that indicate to your other person, whoever it is, your colleague, your friend, that you're really listening, I think you do quite well. So the verbal listening behaviors are reflecting back or paraphrasing, open questions, validation and then using the speaker's name. Mike: You also do well on Harry Reese's list of non-verbal listening behaviors too. These are facial expressions such as contorting appropriately head nodding body posture.