The Dilemma of Airline Customer Service and Pricing

It’s summertime, and when you’re traveling by air, flights are often overbooked, seats are cramped, and unexpected cancellations and delays feel all too frequent. Why do passengers find themselves in this situation, and is there a way to make it better? This week, we’re revisiting an episode with Charles Lane, Catherine Rampell and Marc Fisher exploring how, when people primarily look for the lowest price, airline travel becomes a race to the bottom.

Additional reading by our columnists:

Bina Venkataraman: Flying is a nightmare. But it could be fixed.

Subscribe to The Washington Post here.