Getting to the Practicality of It

Booking.com is a big company that everyone's moving so quickly, but we didn't have a strategy to pull those things back. So I think one of the things that I did early on was actually a presentation to Glen, our CEO and a few senior leaders. And now as we roll out, example, a much more inclusive design, because our mission is to make it easier for everyone to experience the world, needs to be more accessible. It's not a program that someone's running, it's actually just the way we do product development as a whole.