Intro

Today on the show, we have Kyle Poyar, Co-founder and Operating Partner at Tremont.

In this episode, Kyle shares his journey from consulting at Simon-Kucher to becoming a leading voice in SaaS pricing. We dive deep into the challenges and opportunities of evolving pricing models, exploring the shift from traditional seat-based pricing to success-based frameworks.

We also discuss how AI is reshaping the SaaS landscape, influencing not just products but also how companies think about customer value and retention. Kyle shares actionable insights on aligning pricing strategies with customer success to drive growth and minimize churn.

Mentioned Resources

• Kyle Poyar 
• Klaviyo 
• Tremont
• Growth Unhinged
• OpenView
• Simon-Kucher
• How to find your first ICP   
• Leah Tharin
• James Hawkins  
• PostHog
• Chargeflow
• Heidi Gibson 
• GoDaddy
• Netflix
• ValuePilot

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.