Uber Apologies - I Received a Bad Trip and I'm Going to Start Taking Lift

John Defterios: There are a fair number of questions wherein you can do good science and it ends up helping Uber as well. He says after he received a bad trip, he told Travis Kalanek that he was going to become a lift loyalist. But the chief economist at Uber wasn't willing to let him run a field experiment where I gave people bad trips randomly; so they used statistical twins in their data. And what we find is that Uber loses between 5% and 10% of their revenues because of these bad trips., said Defterios.