
Summary of Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen | Free Audiobook
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How to Engage Successfully in Difficult Conversations
Every difficult conversation involves confronting these three conversations. We must learn how to manage each area and balance them all simultaneously. Approaching difficult conversations in this way means you are moving towards having a learning conversation. In the what happened conversation, we oftentimes assume that we know all we need to know to understand a situation. However, a learning conversation looks vastly different. You'll begin to appreciate the complexity of the perceptions and intentions of everyone involved.
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