The Marketing Book Podcast cover image

465 The Growth Leader by Scott Edinger

The Marketing Book Podcast

CHAPTER

Understanding What Customers Value

In this chapter, they discuss the importance of understanding what customers value in a product or service. They provide an example from their personal experience in advertising where the messaging focused on the slimness of a razor, but customers revealed in a focus group that they didn't care about that feature. They highlight the disconnect between what companies think their customers value and what they actually value.

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