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465 The Growth Leader by Scott Edinger

The Marketing Book Podcast

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Understanding What Customers Value

In this chapter, they discuss the importance of understanding what customers value in a product or service. They provide an example from their personal experience in advertising where the messaging focused on the slimness of a razor, but customers revealed in a focus group that they didn't care about that feature. They highlight the disconnect between what companies think their customers value and what they actually value.

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