How Do I Delight My Customers?

i want you to be thinking about bringing these three ideas together. The first is, have a strategy. That's the plan. Think about how this long term vision tool, the glee model, can help you describe what's next. Next thing is to understand that this is all about experimentation. I call that consumer science. Be maniacally focused on your customers. To discover what delights them. And i always want you to bethinking and answering the question: What's the strategy? How do i delight customers in these hard to copy, marginhancing ways?"...