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The Importance of Empathy in Leadership
Brené: I think what we're starting to see is people feeling exhausted, not feeling seen and heard. Appreciation used to be walking down the hall and being like, hey, by the way, amazing job. And now because we're virtual and we're distributed, I only see the product that you produce. We know that one of the causes of exhaustion is leader self-sacrifice - taking ideas about servant leadership too far.