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Wordware founders, Filip Kozera and Robert Chandler - non-engineers can build AI workflows

Scaling DevTools

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The Importance of Customer Engagement and Enterprise Features

This chapter explores the impact of direct engagement in customer service at Amazon, exemplified by anecdotes of CEO Jeff Bezos addressing customer issues. It highlights the significance of accountability and rapid response in fostering customer satisfaction, followed by a brief sponsorship segment for WorkOS that aids developers in enhancing their products.

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